Legal Documentation

Privacy Policy

Last updated: January 15, 2025

Introduction

Lorais ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website (contact forms, consultation requests, free audits)
  • Subscribe to our newsletters or marketing communications
  • Request information about our services
  • Participate in surveys, contests, or promotions
  • Create an account or client portal access
  • Communicate with us via email, phone, or other channels

This information may include: name, email address, phone number, business name, website URL, industry, revenue information, marketing budget, business goals, challenges, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click-through rates)
  • Location data (general geographic location based on IP address)
  • Cookies and tracking technologies data
  • Referral source and search terms

Third-Party Information

We may receive information about you from third-party sources, including business partners, social media platforms, marketing partners, and publicly available sources to enhance our understanding of your business needs and provide better services.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Delivery

  • Providing and maintaining our digital marketing services
  • Processing and fulfilling service requests
  • Communicating with you about our services
  • Providing customer support and technical assistance
  • Creating and managing client accounts and portals

Business Operations

  • Analyzing and improving our website and services
  • Conducting research and analytics
  • Developing new products and services
  • Managing our business operations
  • Complying with legal obligations

Marketing and Communications

  • Sending promotional materials and newsletters (with consent)
  • Personalizing your experience on our website
  • Conducting marketing campaigns and measuring effectiveness
  • Following up on inquiries and consultation requests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including web hosting, email services, analytics, payment processing, and marketing platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.

Consent

We may share your information with your explicit consent or at your direction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure hosting environments with regular security updates
  • Access controls and authentication measures
  • Regular security assessments and monitoring
  • Employee training on data protection practices
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your information to another service
  • Restriction: Request restriction of processing of your information
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve our website functionality and performance
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to, stored, or processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Company: Lorais

Email: support@leschicrm.com

Phone: +1 206 339 6020

Address: [Your Business Address]

We will make every effort to respond to your inquiry within 30 days.